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How to use Japade

Who we are/ What we do/ How to use Japade/help

Japade offers Made in Japan products to anywhere in the world. We are available to you from Japan, wherever you are or whenever you need. For commercial or private use, let us help you to expand your purchasing opportunity.

STEP 1 Product Search

Browse our comprehensive product lists or look for a specific product of interest. Our client friendly product list(e.g. category FOOD) provides a varied pricing scheme to make your decision easier.

  • Bulk rate with standard volume discount
  • Single item price in volume per item price with volume discount
When you want to know the item price with shipping cost, click "How to qet quick quote".

How to qet quick quote

STEP 2 Inquiry

Send us an inquiry to request specific information or samples of the product(s) you find in the product list(e.g. category FOOD).

Click the inquiry button( top right hand corner on each page), complete the inquiry form and submit. Once you send out your inquiry, it will take up to 2 business days for us to respond.

If your request is urgent, proceed to Step 3 to contact us.

 

STEP 3 Contact Us

We are available during our office hours 10am to 8pm, Monday through Friday, Japan Standard Time. Contact us via Skype, phone, or fax.

STEP 4 Sample

We want you to try our products. Do not hesitate to ask for a sample of the product you are interested in. Allow 1 to 2 weeks for the samples to be delivered to you. Enjoy high quality Japan Made products.

STEP 5 Ordering

Order the product(s) from our website and we will contact you regarding the cost, shipping method, estimated delivery time (see Step 6 for more detail) or any other necessary details to accommodate your needs. You can also place your order using Skype, phone, or fax. We will send you an estimate of the best price we can offer.

STEP 6 Shipping

After we confirm your payment, the shipment will be promptly sent. See the chart below for more information about our shipping method.

 

Max load

Delivery Estimates(*)

Advantage

Disadvantage

EMS

30kg

3-7 days

Fast/insured

Expensive/small packet

Air

300kg

3-7 days

Fast

Expensive

Surface

15 tons

7-35 days(**)

Inexpensive

Takes at least a month

If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in the Shipping page/your payment confirmation email. The shipping method will be listed in your shipment confirmation e-mail.

(*) We calculate delivery estimates by taking the time it takes a package to travel from our facilities to your destination address, based on the shipping preference you've chosen.

(**) Estimated delivery dates can vary depending on the destination. We cannot guarantee the delivery date because each country has different custom clearance requirements and periods.

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