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Help

Who we are　｜　What we do　｜　How to use Japade　｜　help

Japade is committed to being Earth's most customer-centric company.With this in mind, we've made it easier than ever for you to get answers to your burning questions.

Shipping and Delivery

What kind of shipping method can I choose?

How long do I expect EMS shipment to arrive?

Can I insure EMS shipments?

Can I insure surface shipments?

Is the shipment insured all the way to me?

How Can I track the shipment?

Can I choose the specific carrier?

Payment

What kind of payment methods do you accept?

Do you take money order or Western Union?

What is Paypal?

Can I use Paypal for any payment?

When Do I use Paypal?

How do I open L/C account at my bank?

How do I send money from the bank?

General

What is going happen next after I place order on the website?

Can I be the authorized dealer of the product?

Sample

How do I request a free sample?

How do I buy the prepaid sample?

Do I need to pay the shipping for a free sample?

Exporting / Importing

What do I do to import the product to my country?

Do you take care of our country side of custom?

Does the product price on the website include tax?

Can you find a buyer in Japan?

I need a certificate of origin.

What are the common certificates?

Who we are　｜　What we do　｜　How to use Japade　｜　help